This detailed guide provides answers to common questions about purchasing auto parts from RockAuto, covering topics such as product types, search methods, return policies, and stock availability. It aims to assist customers in navigating the platform efficiently for a seamless shopping experience.

Comprehensive FAQ for Buying Auto Parts from RockAuto

Established in 1999, RockAuto is a prominent online platform offering a vast selection of automotive replacement components. Developed by engineers, their extensive catalog provides detailed specifications beyond traditional stores.

Operating solely online, RockAuto offers high-quality auto parts at competitive prices. The platform’s user-friendly interface makes vehicle part purchases straightforward, prompting common questions from customers about their services and inventory.

Do they sell parts for both cars and trucks?
Yes. Their selection includes parts for cars, trucks, motorcycles, and trailers across numerous makes and model years.

Their catalog organizes makes alphabetically. Users can select their vehicle’s year, model, and engine size by expanding relevant sections. With a broad range of auto parts, RockAuto is often the first destination for parts searches. If a specific part isn’t visible, customers can enter their vehicle details along with the part name into the search bar. The expanding inventory may eventually allow users to build an entire vehicle from available parts.

Are the parts new or used?
Most parts are brand new unless otherwise indicated. Remanufactured or used parts are clearly labeled in product descriptions.

How do I search by part number?
Use the Part Number Search bar at the top of the catalog page. Input the exact part number and click search. Correct entries yield precise results; further filtering can be done via brand or part type dropdowns. Keyword searches are also available for uncertain parts.

What is the return policy?
Returns are permitted under certain conditions. Core charges, if applicable, are displayed next to the price in blue. Core returns are typically accepted within six months of purchase and only for parts with corresponding core fees.

How can I check part availability?
Most listed parts are in stock and ready to ship unless marked as "Non-Stock" or "Out of Stock." Customers can sign up on product pages to receive notifications when out-of-stock items become available.