Discover essential features to consider when selecting order management software, including automation, shipping, analytics, and integration. Learn how to choose the right platform for your business needs, with top solutions recommended for different industries. Streamline your order processes, improve accuracy, and enhance customer satisfaction with the right system. This guide helps businesses of all sizes find scalable, efficient tools to optimize warehouse and order operations effectively.

Critical Features to Consider When Choosing Order Management Software

As e-commerce continues to grow, businesses need efficient solutions to streamline their warehouse operations and ensure timely, accurate deliveries. Implementing a robust order management system simplifies the entire order process, from initial receipt to final delivery, while reducing manual effort and inventory errors.

Core features of effective order management systems

Automated order routing
When an order is received, the system checks stock levels automatically, minimizing errors and saving time.

This automation enhances accuracy and speed.

Streamlined shipping management
The system compares carrier rates, generates labels, optimizes routing, and updates tracking information—all automatically sharing data with customers, reducing manual work.

Business analytics
These tools evaluate order trends, volume, delivery times, and inventory levels, aiding strategic planning.

Integration with e-commerce platforms
Compatibility with CRM and online stores allows seamless inventory updates and order processing.

Handling returns and exchanges
A comprehensive system manages returns efficiently, ensuring high customer satisfaction in online retail.

Guidelines for selecting the right order management tool

Choosing the best software requires a clear understanding of your business needs. Consider answering these questions:

What products do you sell? Are they heavy, lightweight, or high-value?

How many SKUs are in your inventory?

Do your customers often order in bulk?

Who is responsible for packing? What equipment do they use?

Are specific packaging options needed for different products?

What is your typical monthly order volume?

Where are your warehouses and customer locations?

Is rapid delivery essential, or is standard shipping acceptable?

These insights help narrow your options. Next, assess your budget, considering setup, support, customization, and additional features. Costs generally range from $200 to over $700 per month, depending on your business size and required functionalities.

Select features to automate, ensure compatibility with current systems, verify scalability, and request demos or trial versions. These steps help align your choice with your operational demands.

Top 5 order management platforms

ShipStation offers extensive automation for order processing, shipping label creation, and tracking, ideal for small businesses. Pricing starts at $9.99/month with a free 30-day trial.

Fishbowl Inventory serves manufacturing companies by combining inventory management and order processing, integrating seamlessly with QuickBooks. Pricing is provided upon request.

ShipMonk provides integrated inventory and logistics solutions through strategically located fulfillment centers. Demo is free; pricing varies.

NetSuite is designed for large enterprises, offering comprehensive features for complex operations. Starting at $99 per user/month, with a monthly license fee of around $999, and a free demo available.

Bolt specializes in fulfillment, fraud detection, and redirecting unsellable returns to charities, reflecting a socially responsible approach. Pricing is on request; demo available for testing.

Note:

Our blog provides in-depth insights on various topics based on thorough research. Users should verify details independently, as offers and information may change. Content is for guidance purposes and not a substitute for professional advice.