Discover common questions about shopping at O'Reilly Auto Parts, including how to choose the right parts, return policies, shipping details, and stock availability. This guide helps customers make informed auto parts purchases with confidence and ease, ensuring they get the right components for their vehicles efficiently and effectively.

Common Inquiries About O'Reilly Auto Parts

O'Reilly Auto Parts stands as a leading retailer with over 4,800 stores nationwide, serving 47 states. Listed on NASDAQ, it employs more than 74,000 staff members. The company provides a broad selection of auto parts covering various brands and manufacturers. Headquartered in Springfield, Missouri, O'Reilly aims to meet all automotive needs. Here are some frequently asked questions customers have regarding their auto parts shopping experience.

How do I select the correct auto part for my vehicle?
O'Reilly suggests four essential steps to ensure you purchase the right part. Accurate identification prevents potential damage and costly repairs.

This approach helps avoid mistakes. Follow these tips for proper part selection:

Step 1 | Collect precise details about your car. If uncertain, visit an O’Reilly store for expert assistance.

Step 2 | If a store isn't nearby, contact O'Reilly customer support for help.

Step 3 | Compare the online image of the part with your current component to ensure accuracy before purchasing.

Step 4 | When the part arrives, check that it matches your original. Contact customer service if discrepancies are found before installation.

Can I return online purchases?
Most online items can be returned unless specified otherwise. Returns are typically accepted at local O’Reilly stores. Check their website for specific return policies.

What is O'Reilly's shipping policy?
The company ships exclusively within the U.S. Orders over $75 qualify for free shipping, except in Hawaii and Alaska. Oversized or delicate items may not be eligible for free delivery.

How do I check if a part is in stock?
To verify availability, use the 'Store Locator' feature on the website. Enter your ZIP code or city and state, choose a radius between 5 and 100 miles, select the nearest store, and search for the part number or name to confirm stock.