Discover essential FAQs about shopping at O'Reilly Auto Parts, including how to select the correct parts, return policies, shipping info, and checking stock availability. O'Reilly serves drivers nationwide with a vast inventory and reliable customer support. Learn how to make informed purchases and streamline your auto repair process with these helpful insights.

Frequently Asked Questions About O'Reilly Auto Parts

O'Reilly Auto Parts is a prominent auto parts retailer in the U.S., with over 4,800 stores across 47 states. Publicly listed on NASDAQ, it employs more than 74,000 staff members. The company offers a broad selection of auto components from various brands and manufacturers. Based in Springfield, Missouri, O'Reilly serves automotive enthusiasts and everyday drivers alike. Below are common questions about shopping for auto parts at O'Reilly Auto Parts.

How can I ensure I choose the right auto parts?
O'Reilly recommends four essential steps for selecting the appropriate parts. Accurate choice helps prevent damage and reduces repair costs.

Following these steps minimizes chances of incorrect purchases:

Provide precise vehicle details. If unsure, visit a store and consult staff.

If no local store is nearby, reach out to O'Reilly Customer Service for support.

Compare online images of parts with your existing component to verify match before buying.

Once the part arrives, compare it with your original. Contact the store if discrepancies occur before installation.

Can I return items bought online?
Most online orders can be returned unless explicitly stated. Returns can also be made at any O'Reilly store. Details are available on the official website.

What is O'Reilly's shipping policy?
Shipping is limited to the United States. Orders over $75 qualify for free shipping, excluding Hawaii and Alaska. Some large or fragile items may not qualify.

How do I check if a part is in stock?
Use the Store Locator on the homepage to find your nearest O'Reilly store. Enter your ZIP code or city/state, choose a radius, and click 'Find.' Search for your part by number or name to confirm availability.